Refund Policy

Self-Paced Courses

For self-paced online courses, you may request a full refund within 15 days of purchase if you are not satisfied with the course content.

Refund Conditions

• Request must be made within 15 days of purchase
• You must not have completed more than 20% of the course
• Course must be in its original condition
• Original payment method must still be valid

Cancellation Policy

• 48+ hours before: Full refund
• 24-48 hours before: 50% refund
• Less than 24 hours before: No refund
• Coach cancellation: Full refund + rescheduling option

Rescheduling

You may reschedule a live session up to 24 hours before the scheduled time without penalty. Rescheduling within 24 hours may incur a fee.

Monthly Subscriptions

Monthly subscriptions can be cancelled at any time. You will continue to have access until the end of your billing period.

To request a refund, please contact our support team:

• Email: inquiry@athletizone.com
• Subject: Refund Request - [Order/Purchase ID]
• Include: Order number, reason for refund, and relevant details

We will respond to your refund request within 5 business days and process eligible refunds within 7-10 business days.

Processing Time

• Credit/Debit Cards: 5-10 business days

Refund Method

Refunds are processed to the original payment method whenever possible.

The following are generally not eligible for refunds:

• Services that have been fully rendered
• Items purchased during promotional sales (as indicated)
• Third-party services or products

We may offer refunds outside our standard policy in cases of technical issues, course unavailability, or other exceptional circumstances. These decisions are made on a case-by-case basis.

For refund requests or questions about this policy:

• Email: inquiry@athletizone.com