Refund Policy
Our policy on refunds and cancellations
Last updated: November 30, 2025
At AthletiZone, we want you to be completely satisfied with your learning experience. This Refund Policy outlines our refund procedures for courses and services.
1. Course Refunds
Self-Paced Courses
For self-paced online courses, you may request a full refund within 30 days of purchase if you are not satisfied with the course content.
Refund Conditions
- Request must be made within 30 days of purchase
- You must not have completed more than 20% of the course
- Course must be in its original condition
- Original payment method must still be valid
Partial Completion
If you have completed more than 20% of the course, refunds will be prorated based on the portion of the course you have accessed.
2. Live Session Refunds
Cancellation Policy
- 48+ hours before: Full refund
- 24-48 hours before: 50% refund
- Less than 24 hours before: No refund
- Coach cancellation: Full refund + rescheduling option
Rescheduling
You may reschedule a live session up to 24 hours before the scheduled time without penalty. Rescheduling within 24 hours may incur a fee.
3. Subscription Refunds
Monthly Subscriptions
Monthly subscriptions can be cancelled at any time. You will continue to have access until the end of your billing period.
Annual Subscriptions
Annual subscriptions can be cancelled within 30 days for a full refund. After 30 days, cancellation will take effect at the end of the billing period with no further charges.
4. How to Request a Refund
To request a refund, please contact our support team:
- Email: refunds@athletizone.com
- Subject: Refund Request - [Order/Purchase ID]
- Include: Order number, reason for refund, and relevant details
We will respond to your refund request within 5 business days and process eligible refunds within 7-10 business days.
5. Refund Processing
Processing Time
- Credit/Debit Cards: 5-10 business days
- PayPal: 1-3 business days
- Bank Transfers: 7-14 business days
Refund Method
Refunds are processed to the original payment method whenever possible.
6. Non-Refundable Items
The following are generally not eligible for refunds:
- Digital downloads (certificates, resources) after 7 days
- Services that have been fully rendered
- Items purchased during promotional sales (as indicated)
- Third-party services or products
7. Special Circumstances
We may offer refunds outside our standard policy in cases of technical issues, course unavailability, or other exceptional circumstances. These decisions are made on a case-by-case basis.
8. Contact Information
For refund requests or questions about this policy:
- Email: refunds@athletizone.com
- Phone: +61 3 8376 6284
- Address: 329 Queensberry Street, North Melbourne VIC 3051, Australia